Harry Axford
Profile
1st/2nd Line IT Technician with 3+ years of hands-on experience supporting multi-site educational environments. Skilled in Microsoft 365, Active Directory, Intune, and Jamf, with a strong foundation in networking (Cisco Meraki) and endpoint management across Windows and Apple devices. Currently studying towards CompTIA Network+ and building Python/Go skills to move into cloud and DevOps engineering.
Key Skills
Endpoints
Windows, macOS, Apple device management (Jamf)
Identity & Access
Microsoft 365, Azure Active Directory, Intune
Networking
Cisco Meraki, TCP/IP, DHCP, DNS, VPN, basic firewall rules
Systems
Windows Server, Linux (home-lab), Proxmox virtualisation
Automation
Python scripting, Bash
Ticketing
SysAid, service desk best practice
Experience
IT Technician
Sept 2025 — PresentProgression: Volunteer (Oct 2022) → Level 3 Azure Support Specialist Apprenticeship (2023–2025, Distinction) → employed directly.
- Manage ~1,000+ devices across multiple academy sites using Microsoft Intune and Jamf
- Administer Microsoft 365 and Azure Active Directory — user accounts, groups, permissions, shared mailboxes
- 1st/2nd line support across all sites; triage, diagnose, and resolve incidents and service requests
- Built and maintain an IT knowledge base covering common technical issues — now used cluster-wide to improve support consistency
- Configure and support Cisco Meraki networking equipment across sites
- Assisted with projects including Windows migrations and infrastructure improvements
Apprentice — Azure Support Specialist (Level 3, Distinction)
2023 — 2025- Achieved Distinction across all modules
- Built foundational skills in cloud services, identity management, and IT support operations
Projects
Home Lab — Self-directed, ongoing
Linux server environment (Ubuntu/Debian) running in Proxmox. Experimenting with networking, web hosting, and automation scripting in Python. Supports ongoing study and skill development outside of work.
Python Scripting — Ongoing
Small automation scripts for personal learning (file management, system tasks). Currently working through Boot.dev Python and Go courses.
Education & Certifications
- CompTIA Network+In Progress
- Level 3 Azure Support Specialist ApprenticeshipDistinction, 2025
- ITQ Level 3IT Professional Qualification
- GCSE ICT
Currently Studying
- CompTIA Network+ — exam prep, target Q2 2026
- Boot.dev — Python and Go courses (backend development pathway)
- Personal projects in Linux and Proxmox (home-lab environment)